Shipping & returns

What payment methods do you accept?
Our website will accept Credit Card, PayPal, we can also manually process orders via bank deposit and credit card over the phone. Payment on collection is also possible if requested.

What type of postal services do you use?
All of our products which can be sent via post will be sent via Australia Post. For bulk or heavy items we use Star Track Express. Local pickup is also available.

When will my order be shipped?
Once payment is received and has cleared on our end, we endeavour to ship orders on the same day. If there is an issue with stock, we will pursue to contact you immediately if there are to be any delays. We will push for all express orders to be sent on same day of receieve if paid for by 2:00PM AEST.

How do I know which postage method to select?
Generally speaking, smaller items, such as release aids, glue, tabs, fletch etc will go into small packets. Bigger items such as arrow shafts, premade arrows, recurve limbs etc will go into a medium packet. Large items like targets, cases, bows etc will go through Star track as bulky parcels. If you accidentally select the incorrect method, one of our staff will call you to sort this out.

We charge a base rate on shipping however, there are exceptions. Occasionally some areas are in regional locations or certain products do exceed the capacity of the charged shipping amount. In these cases, we will call to discuss any further shipping charges which may have been incured. We do not profit from postage and handling. We charge what it cost to pack and send the item. Unfortunately over the last two years we have seen major increases in shipping costs.

What happens if my order is lost or damaged while in transit?
We highly suggest customers add Insurance to secure their item when using Australia Post or Star Track services. This will ensure that if an item is lost or damaged during transit, we can start a claim with Australia Post. Should you choose not to insure your package, Benson Archery will not be held responsible for any loss or damages. Once an item leaves our warehouse, it is in the hands of Australia Post or Star Track. Insurance is optional, please let our staff know if you want it as we will need to fill out extra paper work and the fees need to be covered.

What if part or all of my order is out of stock?
Should there be an event where the product you have ordered is out of stock, our team will endeavor to contact you immediately and discuss options. We can either order the product in for you by placing it on backorder, find an alternative product or offer you a refund. We can also partially ship your order should you wish.

Can I pick-up my order at your retail store?
Yes you can. We’re located at 164 Parramatta Road Granville 2142. Please advise our staff if you would like to pickup.

I’ve ordered a product from you but it is faulty. What do I do?
Shoot us an email, give us a call, contact us on Facebook and our team will pursue for a rapid resolution. In the event of manufacturer faulty goods, we will repair or replace where possible. Should the item need posting back to us, the post fees are the customers responsibility. We will cover the post fees to send the goods back to you. Postage is non refundable.